Customer Service Call Center Hours - Effective March 30, 2020
Monday through Friday: 7 a.m. - 5 p.m.
Saturday & Sunday: 8 a.m. - 6 p.m.
Customer Service Offices
The Customer Service offices at 30th St. Station and Olney Transportation Center are closed until further notice. All other Offices remain in operation
FARES & PARKING
SEPTA KEY SENIOR & REDUCED FARE CARDS
The SEPTA Key Senior & Reduced Fare Card processing centers at 1234 Market Street, Concourse Level and the Accessible Travel Center at Suburban Station is closed until further notice.
Credit Policy For SEPTA Transportation Passes
SEPTA suspended operations at the Norristown and Lansdale Regional Rail Station parking garages effective midnight, Monday, March 23, 2020. Surface lots parking at these stations remain available for customer parking.
The parking garage at Frankford Transportation Center remains operational.
Monthly Parking Permits
SEPTA has temporarily suspending the provision that requires customers to purchase a Parking Permit each month to maintain their eligibility. Persons eligible in April will remain eligible once travel restrictions are lifted.
Customers who purchased an April Parking Permit will receive their May Monthly Parking Permit free of charge. Should travel restrictions be extended, a complimentary Monthly Permit will be provided for a future month. It is not necessary to return your unused April Parking Permit. The option to purchase a Monthly Parking Permit at a Regional Rail Ticket office is also suspended until further notice.
Limited Access to All SEPTA Buildings
With a commitment to do our part to help prevent the spread of the Coronavirus (COVID-19), effective Tuesday, March 17, 2020
, and continuing until further notice, access to all SEPTA Office Buildings including our headquarters at 1234 Market Street is restricted to only those individuals with assigned workspace in these facilities. Review the Limited Access to All SEPTA Buildings Statement for further information here