Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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Regional Rail Service Improvement Program

Regional Rail Service Improvement Program

NEW Program Updates: April 2017

April On-Time Performance: April (to date), March, February, and January Monthly On-Time Performance Reports. MORE

Fleet Upgrades: On Thursday, March 23, 2017 the SEPTA Board, at its regularly scheduled meeting, approved the award of a contract to CRRC MA Corp to purchase 45 multi-level coaches, with an option to purchase 10 more cars. MORE

Hiring & Training: Updates to Conductor and Assistant Conductor numbers. MORE

Message to Customers

Four straight years of record breaking ridership (Fiscal Years 2013 - 2016) has demonstrated that SEPTA Regional Rail service is a segment of our business that is attractive to the region. With this growth has come great pressure on our stations, vehicles, infrastructure, and personnel and we face real challenges that impact overall customer satisfaction and loyalty:

  • Refining schedules to address travel demand, on-time performance, construction projects, and expanding markets
  • Improving real time communications
  • Maintaining a state of good repair for stations and infrastructure
  • Personnel allocation and training
  • Introducing new technology
  • Renewing and improving the service fleet
  • Redefining our partnerships with other regional train operations (Amtrak and the freight carriers)

Recent challenges including issues with the Silverliner V fleet, the onset of Slippery Rail season, the recent Transit Service Interruption, and the continued implementation of Positive Train Control individually and collectively have impacted Regional Rail performance and service. But the goal is to find solutions for specific events while building a comprehensive improvement plan that balances safety, service, and on-time performance.

We introduced this microsite to keep you updated on our work program and the steps being taken to improve and strengthen our Regional Rail operations.